We have had a number of customers contacting us with a specific boiler fault concerning the Condense Pipe. This pipe is prone to freezing up and the recent spout of icy weather has been causing this pipe to block. Luckily this is an easy fix! Simply pour hot water on the Condense pipe, melting the ice blockage, thus eliminating the fault.
To prevent this from happening again you must insulate this pipe, protecting it from the elements. Hopefully this should save you a unnecessary call out charge from your local plumber!
At Right-Home Plumbing we will always try to advise our customers over the phone during fault such as this one to avoid a callout charge whenever possible!